Managed Services
Managed cybersecurity services.
Continuous. Expert. Always on.
Assessment-based projects tell you what was true on a given day. Managed cybersecurity services protect you every day after. Cliffside delivers ongoing SOC monitoring, security awareness programmes, and third-party risk management for Australian organisations that need continuous security capability without the overhead of building an internal team.
Managed cybersecurity services
Three capabilities. Ongoing delivery.
Managed cybersecurity services fill the gap that point-in-time assessments and project-based consulting cannot. A penetration test tells you what was exploitable on a given day. An ISO 27001 audit confirms your controls met a standard at a specific moment. Neither tells you what is happening in your environment right now, whether your staff clicked a malicious link last Tuesday, or whether your most critical supplier had a breach last month.
Cliffside's managed cybersecurity services complement project-based advisory and compliance work, providing continuous capability in the areas where a single engagement is not enough. Each service is scoped to your organisation's size, risk appetite, regulatory obligations, and internal capability — not packaged as a fixed product sold at volume.
24/7 security monitoring, threat detection, and incident response. Experienced analysts watching your environment around the clock — endpoints, network, cloud, and identity. Includes SIEM management, threat intelligence feeds, alert triage, and active incident response. Coverage without the cost of building an internal team.
More detail →Ongoing security awareness programme delivered through the KnowBe4 platform. Phishing simulations, targeted training modules calibrated to current attack scenarios, and culture measurement over time. Measurable reduction in susceptibility. Aligned to ASD Essential Eight and ISO 27001 control A.6.3.
More detail →Structured, ongoing assessment of your supplier and vendor security posture. Vendor questionnaires, evidence review, risk tiering, and exception management. Ensures your supply chain doesn't become your most significant unmanaged risk. Aligned with ISO 27001 Annex A.5.19 and APRA CPS 234 paragraphs 36 to 39.
More detail →The gap
Security that doesn't stop
when the engagement does.
The average dwell time for a threat actor in an Australian organisation before detection is 197 days. That is 197 days between initial compromise and someone noticing. Most organisations have assessments and audits. Very few have continuous monitoring that would catch an attacker in the first week.
Managed cybersecurity services close that gap. They are not a replacement for project-based assessment and advisory — they are what makes that work durable. The assessment finds the gaps; the managed services make sure new ones don't open while you are focused elsewhere.
How we work →Australian regulatory context
Managed services built for
Australian compliance obligations.
Australian organisations face specific regulatory requirements that make managed cybersecurity services more than a convenience — in some cases, they are a compliance necessity.
APRA CPS 234 requires APRA-regulated entities to maintain information security capability commensurate with their size and exposure, and to detect and respond to incidents in a timely manner. A managed SOC directly satisfies the detection and response requirements. Third-party risk management addresses the supply chain security obligations. Security awareness programmes support the staff capability requirements.
The ASD Essential Eight mandates continuous control improvement across eight priority areas, including application control, patching, and user awareness. Ongoing managed cybersecurity services provide the operational infrastructure to maintain and improve Essential Eight maturity over time, not just at assessment.
The Security of Critical Infrastructure Act imposes enhanced cyber security obligations on operators in sectors including energy, water, communications, and financial services. Managed cybersecurity services provide the operational visibility and response capability these obligations require.
Cliffside has operated from Sydney since 2014, serving APRA-regulated entities, Commonwealth and state government agencies, and critical infrastructure operators. We understand how regulators examine these obligations in practice, not just in policy.
Our approach
Not packaged. Not product-led.
Most managed security service providers sell fixed products at fixed prices. The service you get is shaped by the tooling they have invested in, not by the risk profile of your organisation. Cliffside's approach is different.
Assessment before service
Every managed services engagement begins with a Lighthouse Assessment. We understand your environment, your obligations, and your internal capability before recommending what ongoing services make sense. We will tell you if a managed service is not warranted for your risk profile.
Practitioner-led delivery
The same practitioners who conduct your penetration tests, run your compliance programme, and advise your board are the people delivering your managed services. There is no separation between the advisory team and the operations team. One team, one view of your environment.
Integrated with your compliance posture
Managed services are not standalone products. Findings from your managed SOC feed into your risk register. Vendor risk assessments align to your ISO 27001 controls. Awareness metrics appear in your APRA board reporting. Everything connects.
Scoped to your environment
Pricing and scope reflect your actual environment — endpoint count, cloud footprint, vendor count, and regulatory obligations — not a volume pricing tier. You pay for the coverage you need, not for a bundle that fits most organisations approximately.
Frequently asked questions.
What do managed cybersecurity services include?
What is the difference between managed cybersecurity services and an internal SOC?
How do managed cybersecurity services support APRA CPS 234 compliance?
When does an organisation need managed cybersecurity services?
How much do managed cybersecurity services cost in Australia?
What is the difference between an MSSP and a cybersecurity consultancy?
Continuous protection.
Start with an assessment.
Book a Lighthouse Assessment. We will identify which managed cybersecurity services are genuinely warranted for your environment, scope them to your risk profile, and explain exactly what you are getting.